This Privacy Policy explains how Metronova Scintific Research Private Limited ("Metronova", "we", "us" or "our") collects, uses, discloses and safeguards information when you visit metronovascientific.com (the "Site") or contact us by email or phone. It is provided for general informational purposes and does not constitute legal advice; if you require a policy tailored to specific regulatory obligations, please consult qualified legal counsel.
1. Scope
This policy applies to information collected through the Site and through direct business correspondence initiated via the contact details published on the Site. It does not cover information collected offline, through separate contractual engagements, or on third-party platforms (such as social networks) that may link to or from the Site.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly — such as your name, email address, company, job title, industry and message when you email or call us, or when you otherwise correspond with us in connection with a business enquiry.
- Automatically collected information — such as IP address, browser type, device type, pages visited and referring URLs, collected through standard web-server logs maintained by our hosting provider.
- Third-party technical data — when you load the Site, Google Fonts may receive limited technical data (such as IP address and browser information) to deliver font files. We do not currently use analytics, advertising or marketing cookies on the Site itself.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries submitted by email or phone;
- Evaluate and respond to business, partnership, procurement or engineering enquiries;
- Operate, maintain, secure and improve the Site;
- Maintain business records and manage our relationship with prospective and existing clients;
- Comply with legal obligations and enforce our Terms of Use.
We do not sell personal information, and we do not use enquiry data for unsolicited marketing.
4. Legal Basis for Processing
Where applicable law requires a legal basis, we process personal information:
- On the basis of your consent, when you voluntarily contact us or request information;
- For our legitimate business interests in responding to enquiries, operating the Site and developing our hardware design, manufacturing and engineering services; and
- Where necessary to comply with applicable legal obligations.
Under India's Digital Personal Data Protection Act, 2023 ("DPDP Act"), we act as a Data Fiduciary with respect to personal data you provide through the Site or direct correspondence.
5. Data Sharing & Disclosure
We do not sell or rent your personal information. We may share information only:
- With service providers who process data on our behalf (such as hosting or email infrastructure), under appropriate confidentiality and security obligations;
- With professional advisers (such as legal or accounting advisers) where reasonably necessary;
- Where required to comply with a legal obligation, court order or lawful governmental request;
- To protect the rights, property or safety of Metronova, our users or the public; or
- In connection with a merger, acquisition or sale of assets, subject to continued protection of your information.
6. Data Retention
We retain enquiry correspondence for as long as reasonably necessary to respond to you, pursue a business relationship, maintain records and comply with legal or accounting obligations, after which it is deleted or anonymised. Server logs are retained according to our hosting provider's standard practices.
7. Data Security
We take reasonable technical and organisational measures to protect information in our possession. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on where you are located, you may have rights to access, correct, erase, or restrict the use of your personal information, and to withdraw consent where processing is based on consent. This includes rights available under the DPDP Act and comparable rights available in other jurisdictions (for example under the EU/UK General Data Protection Regulation, for visitors from those regions).
To exercise these rights, or to raise a concern or grievance relating to your personal data, contact us using the details in Section 12. We will respond within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.
9. Children's Privacy
This Site is intended for business and professional audiences and is not directed at children. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us so we can remove it.
10. International Visitors
Metronova is headquartered in India. Information you provide may be processed and stored in India or in jurisdictions where our service providers operate. By using the Site or contacting us, you understand that your information may be transferred to and processed in a country other than your own, subject to appropriate safeguards where required by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Site functionality or legal requirements. The "Last updated" date above indicates when this policy was last revised. Material changes will be posted on this page. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
Questions about this Privacy Policy, data-protection requests, or grievances relating to your personal information can be directed to:
Metronova Scintific Research Private Limited
Bhubaneswar, Odisha 751024, India
Email: info@metronovascientific.com
Phone: +91 70081 69612