Privacy Policy

Last updated: 7 July 2026 · Metronova Scintific Research Private Limited

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected:

• When you visit or use the Site;
• When you contact us through an enquiry or contact mechanism available on the Site;
• When you communicate with us using an email address or phone number published on the Site; and
• Through technical information generated when you access the Site.

This Privacy Policy does not govern information processed under separate contracts, employment arrangements or other relationships where a separate privacy notice or agreement applies.

Third-party websites and platforms linked from the Site operate under their own privacy policies.

2. Personal Data We May Collect

The personal data we collect depends on how you interact with us.

A. Information You Provide to Us

When you contact Metronova, we may receive information such as:

• Your name;
• Email address;
• Telephone number;
• Company or organisation name;
• Job title or professional role;
• Industry or area of interest;
• Country or location information that you voluntarily provide;
• The contents of your enquiry or correspondence; and
• Documents or other information that you choose to provide to us.

Please avoid sending sensitive personal, confidential, proprietary or third-party information through general website enquiry channels unless it is necessary and you are authorised to provide it.

B. Technical and Usage Information

When you access the Site, certain technical information may be generated automatically by our web server, hosting infrastructure or security systems.

This may include:

• IP address;
• Browser type and version;
• Device and operating-system information;
• Date and time of access;
• Pages or resources requested;
• Referring webpage or URL;
• General technical diagnostic information; and
• Security and server-log information.

We use this information primarily for website delivery, troubleshooting, performance, security and protection against misuse.

C. Third-Party Technical Services

The Site may use third-party infrastructure or technical services necessary to operate or display the Site.

For example, where web fonts or other resources are loaded directly from a third-party provider such as Google, that provider may receive technical information such as your IP address and browser information when the resource is requested.

Where practical, Metronova may use locally hosted resources to reduce unnecessary transmission of information to third parties.

Third-party providers process information according to their own terms and privacy practices.

3. How We Use Personal Data

We may process personal data for purposes including:

• Responding to enquiries and requests;
• Communicating with prospective customers, partners, suppliers, research organisations and other stakeholders;
• Evaluating business, procurement, research, partnership or engineering enquiries;
• Providing information requested about our company, technologies, products or services;
• Maintaining appropriate business correspondence and records;
• Operating and maintaining the Site;
• Diagnosing technical problems;
• Protecting the Site and our systems against unauthorised access, fraud, abuse, malicious activity or cybersecurity threats;
• Improving the performance, reliability and functionality of the Site;
• Protecting Metronova’s rights, property and legitimate business operations;
• Complying with applicable legal, regulatory, accounting or governmental requirements; and
• Establishing, exercising or defending legal claims where necessary.

We do not sell or rent personal data collected through the Site.

We do not use information submitted through general enquiries for unrelated unsolicited marketing.

4. Basis for Processing

Metronova processes personal data only for lawful purposes and in accordance with applicable law.

Where consent is required, we will seek consent through an appropriate notice or affirmative action and will use the personal data for the purposes communicated to you.

Where applicable law permits processing without consent in specified circumstances, we may process personal data on another lawful basis permitted by that law.

Where relevant provisions of the DPDP Act and associated rules apply and are in force, personal data will be processed in accordance with the applicable requirements concerning consent, notice and other permitted uses of personal data.

5. Cookies and Similar Technologies

Metronova currently does not use advertising or behavioural-marketing cookies on the Site.

We also do not currently use personal data collected through the Site for behavioural advertising or cross-site profiling.

The Site or its hosting infrastructure may use strictly necessary technical mechanisms required for functions such as:

• Website delivery;
• Security;
• Load balancing;
• Fraud or abuse prevention; and
• Basic technical operation.

If Metronova introduces analytics, advertising, tracking or other non-essential cookie technologies in the future, this Privacy Policy and any required cookie notice or consent mechanism will be updated accordingly.

6. Marketing Communications

We do not use general website enquiry information to automatically enrol individuals into marketing communications.

If we introduce newsletters, promotional emails or similar marketing communications, we will provide appropriate information and, where required, obtain consent before sending such communications.

Recipients will be provided with a reasonable method to unsubscribe or withdraw consent from applicable marketing communications.

7. How We Share Personal Data

We do not sell personal data.

We may disclose personal data where reasonably necessary to:

• Service providers: Hosting providers, email providers, IT service providers, security providers and other vendors that support the operation of our Site and business systems.
• Professional advisers: Lawyers, accountants, auditors, consultants and other professional advisers where access is reasonably necessary.
• Government or regulatory authorities: Where disclosure is required or authorised under applicable law, regulation, legal process or lawful governmental request.
• Protection of rights and security: Where reasonably necessary to protect Metronova, our systems, users or others against fraud, cybersecurity threats, unlawful activity or threats to safety.
• Corporate transactions: In connection with a proposed or completed merger, acquisition, restructuring, investment, financing or sale of all or part of the business or its assets, subject to applicable confidentiality and data-protection requirements.

Where service providers process personal data on our behalf, we seek to use appropriate contractual, organisational and technical safeguards proportionate to the nature of the processing.

8. International Processing and Transfers

Metronova is based in India.

Our website infrastructure, email systems or other service providers may operate infrastructure in India or other jurisdictions. As a result, personal data may in some circumstances be processed or stored outside the country from which you access the Site.

Where international processing or transfer of personal data is subject to applicable legal requirements, Metronova will take measures required under applicable law.

Accessing the Site does not, by itself, constitute consent to any processing for which applicable law requires separate consent.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal and business requirements.

For example:

• Enquiry and business correspondence may be retained while an enquiry, discussion or potential business relationship remains active and for a reasonable record-keeping period afterwards;
• Information relating to an established commercial relationship may be retained in accordance with applicable contractual, taxation, accounting, regulatory and legal requirements; and
• Technical and security logs may be retained for a period reasonably required for security, troubleshooting, fraud prevention and infrastructure management.

When personal data is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal retention requirements.

10. Data Security

Metronova uses reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access;
• Unauthorised disclosure;
• Loss or destruction;
• Misuse;
• Unlawful processing; and
• Unauthorised alteration.

These measures may include appropriate access controls, infrastructure security, security monitoring and restrictions on access to information.

However, no internet transmission, electronic communication or data-storage system can be guaranteed to be completely secure.

Where required by applicable law, Metronova will take appropriate action in response to a personal-data breach, including notifications to affected individuals or relevant authorities where legally required.

11. Your Privacy Rights

Depending on the law applicable to you and whether the relevant legal provisions are in force, you may have rights concerning your personal data.

These may include rights to:

• Obtain information regarding personal data being processed about you;
• Request correction of inaccurate or incomplete personal data;
• Request erasure of personal data where applicable;
• Withdraw consent where processing is based on your consent;
• Raise a grievance regarding the handling of your personal data; and
• Exercise any other rights made available under applicable data-protection law.

Where applicable under the DPDP Act, individuals may also have a right to nominate another individual to exercise specified rights in circumstances provided by law.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Some information may need to be retained notwithstanding an erasure request where retention is necessary or permitted under applicable law.

To submit a privacy request, please contact us using the information in Section 16 below.

We may need to take reasonable steps to verify your identity before acting on certain requests in order to protect your personal data against unauthorised access or deletion.

12. Automated Decision-Making and Profiling

Metronova does not currently use personal data collected through this Site for automated decision-making, behavioural profiling or automated decisions that produce legal or similarly significant effects on individuals.

If this practice changes materially, this Privacy Policy will be updated as appropriate.

13. Children’s Privacy

The Site is intended primarily for business, professional, research and institutional audiences and is not directed toward children.

We do not knowingly seek to collect personal data from individuals under 18 years of age through the Site.

If we become aware that personal data relating to a child has been submitted to us in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.

If you believe that a child has provided personal data to Metronova through the Site, please contact us.

14. Third-Party Websites

The Site may contain links to third-party websites, social-media platforms or other external services.

Metronova does not control the privacy, security or data-processing practices of those third parties.

When you leave our Site and access a third-party service, that third party’s terms and privacy policy will govern its collection and use of information.

We encourage users to review the privacy policies of external services before providing personal data to them.

15. Changes to This Privacy Policy

Metronova may update this Privacy Policy from time to time to reflect changes in:

• Our website or technology;
• Our information-handling practices;
• Our service providers;
• Our business operations; or
• Applicable legal or regulatory requirements.

When this Privacy Policy is updated, we will revise the “Last updated” date at the top of this page.

Where required or appropriate, material changes may also be communicated through an additional notice on the Site or through another appropriate communication method.

An update to this Privacy Policy does not by itself constitute consent to any new processing activity where applicable law requires separate consent.